Return, Refund & Exchange Policy

At CASUAL KIDS, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the following conditions.

1. Return Period
Customers can request a return within 7 days of receiving their order.

2. Return Conditions
Items must be unused, unwashed, undamaged, and in their original condition.

3. How to Request a Return or Exchange
Please contact our customer support team with your order number and the reason for your request.

4. Refunds
Returned items will be inspected before a refund is approved. Approved refunds will be processed through an agreed payment method.

5. Exchange Policy
Exchanges are available within 7 days of receiving your order, subject to product availability and the item's condition.

6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and photos.

7. Return Shipping Charges
Shipping charges depend on the reason for the return or exchange. If the mistake is on our side, please contact us for assistance.

For any questions regarding returns, refunds, or exchanges, please contact CASUAL KIDS Customer Support.

Thank you for shopping with CASUAL KIDS!